An orchestrator and agents, per job

AI teams that do the jobs your business runs on.

They answer your customers, chase your work and follow up what went quiet, round the clock, in your words. Nothing goes out without your say.

Book a call See the teams
  • Works 24/7
  • Never takes a lunch break
  • Never takes holiday
  • Signed off by you
My teams Working
Customer service team6 agents · active since 06:00
Running
Tickets resolved0in the last hour
Five star reviews0 left today
First reply0smedian, overnight
Needs you 0
Escalation
Refund demand from Tom H.Refunds always wait for a person
Open
Approval
Reply to Priya M., "charged twice"Drafted from your payments page
Approve Approved 10:31
Question
Do we refund the delivery fee too?It will remember your answer
Answer

Goals

Answered in an hour86%
Nothing waiting overnightAchieved
Customer service orchestratorAI agent
×
4 open, all in progress.2 waiting on a technician visit and a part1 escalated to you, a refund1 needs your answer on the delivery fee 72 resolved this hour
Three agents are on it right now.EnquiryComplaintsAccount actions
Ask the team anything

Who you're hiring

An orchestrator and
four agents.

Every team is built this way. Hire one, or several.

OrchestratorOwns the outcome
EnquiryAnswers
ComplaintsPuts it right
Account actionsRefunds, cancellations

A real situation, start to finish · fleet operations team

A customer cancels tomorrow's 10:00. Two minutes later the next one is asked. By 10:08 the slot is somebody else's.

Thursday morning at a business that sends people out to jobs. Nobody at the office heard about any of it, and Friday's van still goes out full.

109:41

A customer calls off tomorrow's 10:00 job

An hour of Friday, and the work booked into it, about to go to waste.

209:41

The team looks at who is already waiting

1Tony Okoye4 min off route
2D. Mensah11 min off route
3Riverside Motors16 min off route
309:43

The Messenger agent texts the nearest one, in your tone

To Tony Okoye · from your own numberHi Tony, we have had a cancellation and could get to you tomorrow morning instead. Want it? Sent 09:43
410:06

Tony says yes. The Planner agent fills the slot and updates the driver's route.

Slot filled Route redrawn Engineer told Tony confirmed
518:40

The evening before, the Sweeper agent confirms the job will go ahead

Tony confirms he is in Everything the visit needs, checked against the booking Arrival window sent

Nobody at the office touched it. You set the rule once: refills inside your policy go on their own, anything outside it comes to you.

What this is not

Not a chatbot.
Not another hire.

A chatbot answers a question and stops. A team owns the job until it is finished, does the work in your systems, and comes to you when it should.

Hire someone
Chatbot widget
A justteams team
When it works
Office hours, one person
Round the clock
Round the clock
Off sick or on holiday
You are the cover
Covered
Never off
Finishes the job
Yes
Answers, then stops
Owns it until it is done
Knows how you do things
After a few months
What you typed in
Learns from your own history
Does the work, not just the talking
Yes
No
Books, chases, refunds, updates
Hands over when it should
Is the person
Loops, or gives up
Stops, hands over, says why

Hire someone

When it works · Office hours, one person
Off sick or on holiday · You are the cover
Finishes the job · Yes
Knows how you do things · After a few months
Does the work, not just the talking · Yes
Hands over when it should · Is the person

Chatbot widget

When it works · Round the clock
Off sick or on holiday · Covered
Finishes the job · Answers, then stops
Knows how you do things · What you typed in
Does the work, not just the talking · No
Hands over when it should · Loops, or gives up

A justteams team

When it works · Round the clock
Off sick or on holiday · Never off
Finishes the job · Owns it until it is done
Knows how you do things · Learns from your own history
Does the work, not just the talking · Books, chases, refunds, updates
Hands over when it should · Stops, hands over, says why

Which job?

A team for any job

These are the teams we run most often. Each one works its own channels, every initiative switches on by itself, and if your job is not here we build it.

Customer serviceAnswers your customers day and night, on every channel, from the record rather than a script.Live chatVoiceEmailWhatsAppTextAny question, answered in secondsMove my bookingThe phone fixAnswered from a photoSee the customer service team →Fleet operationsFills the gaps in tomorrow before they cost you, and checks every job the evening before the van goes.RoutesThe diaryThe waiting listText and voiceCancellation backfillThe day-before sweepThe right part on the vanRoute and diary tidy-upSee the fleet operations team →OutreachFinds the businesses that look like your best customers, writes to them in your voice, and puts the warm ones in your diary.EmailLinkedInTextVoiceThe list, built not boughtWhy this one, in a sentenceThe first message, draftedThe replies, read and sortedSee the outreach team →AbandonmentFollows up the quote that did not book and the basket that did not pay, while it is still warm.EmailTextWhatsAppLive chatBasket recoveryThe quote that went quietWhy they did not bookThe second chance, within your limitsSee the abandonment team →
Custom teams built for your businessWhatever takes up your week, we can build a team around it. Tell us what needs doing: we build the seats, give them the tools, connect them to the systems you already run on, and set the rules they work inside.Build me a custom team →Chasing what you are owedBooking and reschedulingQuoting from a photoKeeping a rota filledWhatever takes up your week

Start with one initiative, not a platform. Most people start with a single leak they can already name, and switch the next one on once it is paying.

You stay in charge

Full control

It runs on its own. These four things stay yours, and every one of them is a switch or a screen in the product.

Waiting for your say · 3
Reply to Priya M.
drafted by Jordan
Refund £38.00 to Tom H.
money always waits
waiting
Move Priya to Friday
a booking change waits
waiting
Not one of these has gone out yet.
Handed to you
Refund demand from Tom H.
  • !
    Why it stoppedA refund is your call
  • What you haveThe thread, his order, a draft
  • →
    SuggestedCall him before 5pm
What it did · one record
  1. 23:12Read Priya's message
  2. 23:13Used your payments page
  3. 23:16Asked you first
  4. 07:41Sent the reply
What this job cost£0.04the provider's own bill
All of it, one file
The stop Working
Whole teamNothing sends while paused.
Paused. Nothing is sent. Drafts stay in your queue.
  • Nothing goes outMid-conversation or not, it stops where it is.
  • Nothing is lostDrafts, threads and part-finished jobs wait for you.
  • One button starts it againIt picks up where it left off, knowing what it missed.
This month£310of £500
It cannot go past your limit.

You decide when to stop checking, one kind of reply at a time

Start with everything past you. When the "is my phone ready" replies are always right, let those go out on their own and keep checking the rest. Refunds never stop waiting for you.

Week 1~70% unedited
Month 3~90% unedited
Refundsalways you

Typical approval rate, illustrative: about 70% of replies approved unedited in week 1, about 90% by month 3. The spending limit shown is an example. Our name for the queue is approvals; the limit is a spending cap.

It learns your business

It gets better every week

Every week it knows a little more about how you do things. Nothing it learns is hidden from you: read it, correct it once, or delete it, and the change applies everywhere in one go.

1It does the workReplies, bookings, calls, chases. Hundreds a week.
2It spots a patternThe same thing, three separate times, in your own jobs.
3You confirm or correct itRead it, fix it once, or delete it. Nothing is kept behind your back.
4It applies everywhereOne go, every reply of that kind, from then on. Undo any time.
and next week it starts from a better place
Confirmed after 3 jobsSomething it learnt

Customers who write "wife's phone" usually mean the account is in the wife's name. Look the ticket up by both names before answering.

seen 3 timesconfirmedexpires if it stops being true
Read it. Correct it. Delete it.
A correction you madeHow you talk to customers
It wrote

Dear Customer, your repair has been completed. Please attend our premises to collect at your earliest convenience.

You changed it to

Hi Priya, your phone is ready. Pop in any time before 5.30 and we will have it waiting.

Every "it is ready" message sounds like this now.

Learnings are confirmed after three or more separate jobs; stale facts are flagged and expire (how it works). Every correction is kept as a before-and-after, applied in one go, undoable; every version of every instruction is kept (how it works). Our name for this: memory and the training centre.

Try the teams before you trust them

Try the teams on real situations before they ever meet a customer.

They play through what actually happens here, and they have to pass. Run a team through your own situations before it goes live (we call these Stories). Every team turned up already rehearsed, and every fix comes with a test proving it.

Angry customer, charged twice plays in 4 beats

Customer"This is the second time I have been charged for one repair. Sort it today or I am leaving a review."
SortedBilling question, upset customer, a regular. The mood is flagged.
DraftedAn apology and the explanation from your payments page, and an offer to check the pending payment on Friday. It does not promise a refund.
YouThe reply waits in your queue with the reason. Approve, edit, or take it over yourself.

Checks it has to pass

  • Sorted within a minute
  • Upset customer noticed and flagged
  • Reply written from your own pages, nothing made up
  • No refund promised without a person
  • Waited for your approval before sending
Press play. Pass or fail, the checks, and what the run cost appear here.

27 kinds of check, pass or fail and cost shown per run (how it works). The cost line is an example. Nothing in a rehearsal is sent to a real customer.

The question everyone asks second

What it learns stays in your businessIt reads your pages, your policies and the work you have already done, because that is the only way it can answer like you would. None of it is used to train anyone else's model, and none of it is shared with another customer.
Book a call
  • Read what it knowsEverything it has learnt is a list you can open, not a black box.
  • Correct it onceFix a thing and the change applies everywhere, straight away.
  • Delete it and it is goneOut of the team, out of the records, out of the search index.

Nothing changes for your customers

Nothing changes for your customers or your staff.

Your customers keep emailing the same address. Your helpdesk keeps working, with your existing tickets pulled in when you connect it. Your CRM stays the place your records live. Alerts land in Slack. Texts and WhatsApp messages go from your own number. If we do not already connect to something you use, describe it and the team builds the connection, logins included.

@Email your existing addressHYour helpdesk Freshdesk, Zendesk, IntercomSSalesforce your records stay putHHubSpot contacts and dealsOOutlook and Google calendars and inboxesXStripe and Xero payments and invoicesSSlack alertsTSMS and WhatsApp sent from your own Twilio accountinLinkedIn publishing+Something else? describe it, it builds the connection

Tell us what takes up your week. We will build you the team that does it.

Every team is built round the way you already work: your systems, your tone, your rules. Tell us what needs doing and we will show you what it would look like.

Book a call See a custom build
A team for any jobNothing goes live without you
See it answer