Customer service team6 agents · active since 06:00
Running
Tickets resolved0in the last hour
Five star reviews0left today
First reply0smedian, overnight
Needs you 0
Escalation
Refund demand from Tom H.Refunds always wait for a person
Open
Approval
Reply to Priya M., "charged twice"Drafted from your payments page
Approve Approved 10:31
Question
Do we refund the delivery fee too?It will remember your answer
Answer
Goals
Answered in an hour86%
Nothing waiting overnightAchieved
Customer service orchestratorAI agent
×
4 open, all in progress.2 waiting on a technician visit and a part1 escalated to you, a refund1 needs your answer on the delivery fee 72 resolved this hour
Three agents are on it right now.EnquiryComplaintsAccount actions
Ask the team anything
Who is on this team
Customer Service OrchestratorClassifies what comes in, answers what it can, and owns the outcome of every conversation
Enquiry AgentAnswers from your own guides, and escalates anything they do not cover
Complaint AgentWorks a complaint through to a close in your voice, and records the outcome
Account Actions AgentRefunds and cancellations against a real order, inside the policy you set
Switch on one, or all of them
What it does, job by job
Every one of these is something you do by hand today. The team takes it over and does it to your standard.
Any question, answered in seconds
Where is my engineer, where is my order, what do I need to do before you come. Answered from the booking and the record, on whichever channel they used.
Move my booking
Finds a slot that works, moves it, and tells everyone who needs to know. The diary stays true.
The phone fix
A quarter of calls never need a visit. It walks the customer through the fix on the phone, day and night.
Answered from a photo
A customer sends a picture. It reads what is actually wrong and books the right job, not the one they guessed at.
Review requests after every job
Asks at the moment they are happiest, in your words, and never twice.
Complaints triaged, people kept for the hard ones
Routine handled. Angry, unusual or expensive goes straight to a person with the whole thread.
How it actually goes
One night on the desk, exactly as it happens.
A billing question at 23:12, your approval at 07:41 from the van, and a furious customer handed straight to you.
Priya M. · "I think I have been charged twice" Every step
123:12
A message comes in overnight
Nobody is at the desk. The team picks it up straight away.
223:12
Sorted: what it is, how urgent, who she is
A regular customer, three previous messages, not angry. Nothing here needs a person yet.
323:16
Drafted in your words, with her order in front of it
Written from your own payments page with her invoice attached. It offers to check again on Friday.
4Waits for you23:16
It waits for you. Nothing goes out until you say.
Four minutes from her message to a draft in your queue, with the reason it chose that answer. Then it stops.
5You07:41
You tap approve from the van. Sent.
One approval, three seconds. Logged with what it said and where it got it from.
6Handed to you23:02
The furious one at 11pm: handed to you
A refund is always your decision. It never argues on your behalf. It stops, and brings you the whole thread and a suggested reply.
Grounded on ~220 real customer threads from our own support inbox; refunds always waited for a human. The timings are the example day, illustrative.
You stay in charge
Full control
It runs on its own. These four things stay yours, and every one of them is a switch or a screen in the product.
Waiting for your say · 3
Reply to Priya M.
drafted by Jordan
Refund £38.00 to Tom H.
money always waits
waiting
Move Priya to Friday
a booking change waits
waiting
Not one of these has gone out yet.
Handed to you
JJordanLVYou
Refund demand from Tom H.
!
Why it stoppedA refund is your call
What you haveThe thread, his order, a draft
→
SuggestedCall him before 5pm
What it did · one record
23:12Read Priya's message
23:13Used your payments page
23:16Asked you first
07:41Sent the reply
What this job cost£0.04the provider's own bill
All of it, one file
The stop Working
Whole teamNothing sends while paused.
Paused. Nothing is sent. Drafts stay in your queue.
Nothing goes outMid-conversation or not, it stops where it is.
Nothing is lostDrafts, threads and part-finished jobs wait for you.
One button starts it againIt picks up where it left off, knowing what it missed.
This month£310of £500
It cannot go past your limit.
You decide when to stop checking, one kind of reply at a time
Start with everything past you. When the "is my phone ready" replies are always right, let those go out on their own and keep checking the rest. Refunds never stop waiting for you.
Week 1~70% unedited
Month 3~90% unedited
Refundsalways you
Typical approval rate, illustrative: about 70% of replies approved unedited in week 1, about 90% by month 3. The spending limit shown is an example. Our name for the queue is approvals; the limit is a spending cap.
Tell us what takes up your week. We will build you the team that does it.
Every team is built round the way you already work: your systems, your tone, your rules. Tell us what needs doing and we will show you what it would look like.