The teams we offer

A team for any job

Each team works its own channels and owns its own jobs. An initiative is one job with one number against it. Switch on the one you can already name, and add the next when it is paying.

  • Nothing goes out without your say
  • Start with one initiative
  • Built around your business

Customer service team

Answers your customers day and night, on every channel, from the record rather than a script.

Live chatVoiceEmailWhatsAppText
  • Any question, answered in secondsWhere is my engineer, where is my order, what do I need to do before you come. Answered from the booking and the record, on whichever channel they used.
  • Move my bookingFinds a slot that works, moves it, and tells everyone who needs to know. The diary stays true.
  • The phone fixA quarter of calls never need a visit. It walks the customer through the fix on the phone, day and night.
  • Answered from a photoA customer sends a picture. It reads what is actually wrong and books the right job, not the one they guessed at.
  • Review requests after every jobAsks at the moment they are happiest, in your words, and never twice.
  • Complaints triaged, people kept for the hard onesRoutine handled. Angry, unusual or expensive goes straight to a person with the whole thread.
See the customer service team

Fleet operations team

Fills the gaps in tomorrow before they cost you, and checks every job the evening before the van goes.

RoutesThe diaryThe waiting listText and voice
  • Cancellation backfillA cancelled slot refilled from the customers already waiting, inside the hour. The flagship: this is what the decks open with.
  • The day-before sweepEvery booking checked before the van goes. The customer confirms they are in, the right part is on board, the job is what was actually booked.
  • The right part on the vanThe sweep tells the branch what each van needs tomorrow, so nobody arrives without the thing they came for.
  • Route and diary tidy-upFills the gaps and moves jobs nearer each other. The same day, less driving.
  • Extras, offered the evening beforeWhere it fits the job and your price list, offered with a price before the van moves. Never a surprise on the drive.
See the fleet operations team

Outreach team

Finds the businesses that look like your best customers, writes to them in your voice, and puts the warm ones in your diary.

EmailLinkedInTextVoice
  • The list, built not boughtIt finds businesses that look like the customers you already do well with: the same size, the same sector, the same part of the country. Every one checked as real before it goes near your name.
  • Why this one, in a sentenceEach prospect arrives with the reason it is on the list and the one thing you could do for them. Not a score out of a hundred that nobody can explain.
  • The first message, draftedWritten from their own public record, in your voice, not a template with a merge field. It waits for your yes before anything leaves.
  • The replies, read and sortedInterested, not now, wrong person, no thanks. It answers the easy ones, moves the lead on, and tells you the moment one is worth your time.
  • The call, in your diaryWhen someone says yes it offers your real availability and books it. You get a diary invite, not a thread to chase.
See the outreach team

Abandonment team

Follows up the quote that did not book and the basket that did not pay, while it is still warm.

EmailTextWhatsAppLive chat
  • Basket recoveryThe quote that did not book, followed up within the hour, while they still remember what they wanted.
  • The quote that went quietThe one that needed a person and never got one. Picked up days later with the thread intact rather than left to die.
  • Why they did not bookIt asks, and it counts. Price, a date you could not do, a question nobody answered. The reasons become a list you can act on.
  • The second chance, within your limitsWhere you allow it, a better offer inside the bounds you set. It never discounts past a line you did not draw.
See the abandonment team
Custom teams built for your businessWhatever takes up your week, we can build a team around it. Tell us what needs doing: we build the seats, give them the tools, connect them to the systems you already run on, and set the rules they work inside.Build me a custom team →Chasing what you are owedBooking and reschedulingQuoting from a photoKeeping a rota filledWhatever takes up your week

Every team rides the same connections. Your inbox, your helpdesk, your booking system, your phone number. Nothing changes for your customers or your staff.

The same rails, whichever team you start with

Every team is the same underneath. That is the point.

You are not buying four products. You are buying one team platform and choosing what it works on.

Approvals

Nothing goes out without your say

The same queue, the same button, whichever team raised it. You loosen it one kind of job at a time.

Memory

It learns your business once

Your pages, your past conversations, your policies. Teach it once and every team you add already knows.

Hand-off

Stuck work goes to a person, with the reason

And that person is actually told. Take any job over yourself; the team steps back and carries on when you hand it back.

The record

One downloadable record per job

What it was told, every step, what it asked permission for, and what it cost from the provider's own bill.

Tell us what takes up your week. We will build you the team that does it.

Every team is built round the way you already work: your systems, your tone, your rules. Tell us what needs doing and we will show you what it would look like.

Book a call See a custom build