The abandonment team

Recover the basket. Recover the revenue. Record the reason.

Someone priced a job, got to the last screen and left. They have told you exactly what they want and they are gone within the hour. This team goes after that, finds out why, and brings back every one it can.

  • Email
  • Text
  • WhatsApp
  • Live chat
See a basket recovered What it does, job by job
Abandoned baskets · this month Watching
Revenue recovered£0from baskets that went quiet
Baskets recovered0 of 1,184the rest closed with a reason
Why they did not bookevery basket asked
Price38%
The date was gone24%
A question went unanswered19%
Changed their mind12%
Went elsewhere7%

Every basket ends with a reason recorded, recovered or not.

Who is on this team

Personas by DraftbitDraftbit - draftbit.comhttps://personas.draftbit.com/https://creativecommons.org/licenses/by/4.0/Remix of „Personas by Draftbit” (https://personas.draftbit.com/) by „Draftbit - draftbit.com”, licensed under „CC BY 4.0” (https://creativecommons.org/licenses/by/4.0/)
Recovery OrchestratorOwns every abandoned basket: finds out why they stopped, and decides what to do about it
Personas by DraftbitDraftbit - draftbit.comhttps://personas.draftbit.com/https://creativecommons.org/licenses/by/4.0/Remix of „Personas by Draftbit” (https://personas.draftbit.com/) by „Draftbit - draftbit.com”, licensed under „CC BY 4.0” (https://creativecommons.org/licenses/by/4.0/)
Competitor ResearcherGiven a named competitor and a job, finds what they would charge and hands back what it learnt

Switch on one, or all of them

What it does, job by job

Every one of these is something you do by hand today. The team takes it over and does it to your standard.

Basket recovery

The quote that did not book, followed up within the hour, while they still remember what they wanted.

The quote that went quiet

The one that needed a person and never got one. Picked up days later with the thread intact rather than left to die.

Why they did not book

It asks, and it counts. Price, a date you could not do, a question nobody answered. The reasons become a list you can act on.

The second chance, within your limits

Where you allow it, a better offer inside the bounds you set. It never discounts past a line you did not draw.

How it actually goes

One real situation, start to finish.

One basket, from quiet to booked. The reason goes on the list either way.

One abandoned basket, worked end to end Every step
111:58

The basket goes quiet

Priced, dates chosen, at the last screen, then gone. You know exactly what they wanted, and right now they still do too.

212:28

It waits the right amount of time

Not instantly, which reads as creepy, and not tomorrow, which is too late. Half an hour, on your rules.

3Waits for you12:29

One message, one question, waiting for you

"Hi Sarah, you were booking a 6-yard skip for the 14th. Anything I can help with?" Not a discount, a question. It waits for your yes.

4You12:31

You approve it. Sent from your own number.

One tap. If you have let this one go, it goes on its own and you see it in the record.

512:44

She answers, and the reason is recorded

"I needed it the 12th, not the 14th." A date problem, not a price problem. Booked for the 12th, and the reason goes on the list.

617:00

Friday: the reasons, counted

Eleven baskets, four recovered, and the top reason was a date you did not offer. That is a thing you can fix.

The flow is the shipped abandonment team. The numbers in the example are illustrative; yours come from your own baskets.

You stay in charge

Full control

It runs on its own. These four things stay yours, and every one of them is a switch or a screen in the product.

Waiting for your say · 3
Reply to Priya M.
drafted by Jordan
Refund £38.00 to Tom H.
money always waits
waiting
Move Priya to Friday
a booking change waits
waiting
Not one of these has gone out yet.
Handed to you
Refund demand from Tom H.
  • !
    Why it stoppedA refund is your call
  • What you haveThe thread, his order, a draft
  • →
    SuggestedCall him before 5pm
What it did · one record
  1. 23:12Read Priya's message
  2. 23:13Used your payments page
  3. 23:16Asked you first
  4. 07:41Sent the reply
What this job cost£0.04the provider's own bill
All of it, one file
The stop Working
Whole teamNothing sends while paused.
Paused. Nothing is sent. Drafts stay in your queue.
  • Nothing goes outMid-conversation or not, it stops where it is.
  • Nothing is lostDrafts, threads and part-finished jobs wait for you.
  • One button starts it againIt picks up where it left off, knowing what it missed.
This month£310of £500
It cannot go past your limit.

You decide when to stop checking, one kind of reply at a time

Start with everything past you. When the "is my phone ready" replies are always right, let those go out on their own and keep checking the rest. Refunds never stop waiting for you.

Week 1~70% unedited
Month 3~90% unedited
Refundsalways you

Typical approval rate, illustrative: about 70% of replies approved unedited in week 1, about 90% by month 3. The spending limit shown is an example. Our name for the queue is approvals; the limit is a spending cap.

Tell us what takes up your week. We will build you the team that does it.

Every team is built round the way you already work: your systems, your tone, your rules. Tell us what needs doing and we will show you what it would look like.

Book a call See a custom build