The fleet operations team

Someone cancels. Someone else fills the spot.

A cancellation at 09:41 is a hole in Friday and lost gross profit. It refills the slot from the people already waiting, texts whoever is nearest, and checks every job the evening before so the van does not go out for nothing.

  • Routes
  • The diary
  • The waiting list
  • Text and voice
See how a cancelled slot gets filled What it does, job by job
MK40 BedfordMK41 KempstonMK42 ElstowMK44 WoottonMK43 CranfieldMK45
Dan Fletcher · Friday · BedfordshireRefilling

Who is on this team

Personas by DraftbitDraftbit - draftbit.comhttps://personas.draftbit.com/https://creativecommons.org/licenses/by/4.0/Remix of „Personas by Draftbit” (https://personas.draftbit.com/) by „Draftbit - draftbit.com”, licensed under „CC BY 4.0” (https://creativecommons.org/licenses/by/4.0/)
PlannerWatches the diary and the routes, and knows what tomorrow is missing
Personas by DraftbitDraftbit - draftbit.comhttps://personas.draftbit.com/https://creativecommons.org/licenses/by/4.0/Remix of „Personas by Draftbit” (https://personas.draftbit.com/) by „Draftbit - draftbit.com”, licensed under „CC BY 4.0” (https://creativecommons.org/licenses/by/4.0/)
MessengerAsks the customer, in your words, and waits for their yes
Personas by DraftbitDraftbit - draftbit.comhttps://personas.draftbit.com/https://creativecommons.org/licenses/by/4.0/Remix of „Personas by Draftbit” (https://personas.draftbit.com/) by „Draftbit - draftbit.com”, licensed under „CC BY 4.0” (https://creativecommons.org/licenses/by/4.0/)
SweeperChecks every job the evening before: customer in, part on board, job as booked

Switch on one, or all of them

What it does, job by job

Every one of these is something you do by hand today. The team takes it over and does it to your standard.

Cancellation backfill

A cancelled slot refilled from the customers already waiting, inside the hour. The flagship: this is what the decks open with.

The day-before sweep

Every booking checked before the van goes. The customer confirms they are in, the right part is on board, the job is what was actually booked.

The right part on the van

The sweep tells the branch what each van needs tomorrow, so nobody arrives without the thing they came for.

Route and diary tidy-up

Fills the gaps and moves jobs nearer each other. The same day, less driving.

Extras, offered the evening before

Where it fits the job and your price list, offered with a price before the van moves. Never a surprise on the drive.

How it actually goes

Thursday 09:41. A cancellation, and Friday has a hole in it.

From the cancellation to a confirmed replacement job, without anyone at the office touching it.

Friday 10:00 to 11:00 · the slot that cancelled Every step
109:41

The cancellation lands

A customer calls off tomorrow's 10:00. An hour of a working day, and the gross profit on it, about to be lost.

209:41

It looks at who is already waiting

The work in progress, the waiting list, and everyone within a sensible drive of that slot. Three real candidates, ranked by how little the route changes.

309:43

It texts the nearest one, in your words

"Hi Tony, we have had a cancellation and could get to you tomorrow morning instead. Want it?" Sent from your own number.

4Waits for you10:06

Tony says yes. The booking waits for you.

The slot, the engineer and the route are all ready to go. Nothing is committed until a person says so, unless you have let this one go.

5You10:08

You approve. The diary, the route and Tony all updated.

One tap. Everyone who needs to know is told, including the engineer whose day just changed.

618:40

The evening before, it checks the job is real

Tony confirms he is in, the right part is on the van, and the job is what was booked. The van goes out for something that will actually happen.

The figures behind this in the decks are the customer's own: about £80 of gross profit per completed job at one business, £135 at another. We size it on yours.

You stay in charge

Full control

It runs on its own. These four things stay yours, and every one of them is a switch or a screen in the product.

Waiting for your say · 3
Reply to Priya M.
drafted by Jordan
Refund £38.00 to Tom H.
money always waits
waiting
Move Priya to Friday
a booking change waits
waiting
Not one of these has gone out yet.
Handed to you
Refund demand from Tom H.
  • !
    Why it stoppedA refund is your call
  • What you haveThe thread, his order, a draft
  • →
    SuggestedCall him before 5pm
What it did · one record
  1. 23:12Read Priya's message
  2. 23:13Used your payments page
  3. 23:16Asked you first
  4. 07:41Sent the reply
What this job cost£0.04the provider's own bill
All of it, one file
The stop Working
Whole teamNothing sends while paused.
Paused. Nothing is sent. Drafts stay in your queue.
  • Nothing goes outMid-conversation or not, it stops where it is.
  • Nothing is lostDrafts, threads and part-finished jobs wait for you.
  • One button starts it againIt picks up where it left off, knowing what it missed.
This month£310of £500
It cannot go past your limit.

You decide when to stop checking, one kind of reply at a time

Start with everything past you. When the "is my phone ready" replies are always right, let those go out on their own and keep checking the rest. Refunds never stop waiting for you.

Week 1~70% unedited
Month 3~90% unedited
Refundsalways you

Typical approval rate, illustrative: about 70% of replies approved unedited in week 1, about 90% by month 3. The spending limit shown is an example. Our name for the queue is approvals; the limit is a spending cap.

Tell us what takes up your week. We will build you the team that does it.

Every team is built round the way you already work: your systems, your tone, your rules. Tell us what needs doing and we will show you what it would look like.

Book a call See a custom build