Auto-reply to billing inquiry
Personalised response sent to VIP customer within 4 minutes including account-specific billing details
support
Customer Support Team
Classify, respond, and escalate tickets 24/7
ReactiveExecutor4 employees
From $39/mo
Hire This Team → Team structure
Meet Your Team
Every employee has a defined role, skill set, and model optimised for their work.
A
Alex
Manager
Oversees ticket flow, handles escalations, maintains quality standards
S
Sam
Ticket Classifier
Categorises incoming tickets by type, urgency, and department
J
Jordan
Response Writer
Drafts personalised responses using customer history and KB articles
R
Riley
KB Maintainer
Updates knowledge base articles based on common ticket patterns
How it works
Watch a Real Run
See how the team collaborates to deliver structured, high-quality outputs.
Customer Support Team -- Live Run
S
Sam
New ticket received -- classifying as 'billing inquiry', priority: medium
Step 1 of 5
J
Jordan
Checking customer history -- 3 previous tickets, VIP account
Step 2 of 5
J
Jordan
Drafting response using KB article #47 and account context
Step 3 of 5
A
Alex
Auto-approved -- response sent within 4 minutes
Step 4 of 5
R
Riley
Flagging KB article #47 for update -- 12 similar tickets this week
Step 5 of 5
Example outputs
What This Team Delivers
Real outputs from real runs. Every piece is structured, actionable, and tracked.
Recurring issue: password reset flow
47 tickets about password reset in last 7 days -- possible UX issue on reset page
Update KB article: Billing FAQ
Current article missing info about annual vs monthly billing. Proposed addition covers 60% of billing tickets.
Weekly support summary
142 tickets handled, 94% auto-resolved, avg response time 3.2 minutes, 3 escalations
Use cases
Built for These Scenarios
24/7 Tier 1 Support
Handles routine tickets instantly -- billing questions, how-to guides, status checks. Escalates complex issues to humans.
Ticket Triage & Routing
Classifies every incoming ticket by type and urgency. Routes to the right department. No ticket sits unread.
Knowledge Base Management
Identifies gaps in your KB from ticket patterns. Drafts new articles. Keeps existing articles current.
Tools & integrations
What They Work With
Platform Tools
Page Reader
Read and understand any web page
API Connector
Connect to any REST API
Output Generator
Create findings, proposals, and reports
Email Sender
Send templated emails with attachments
Notifications
Alerts via Slack, email, or webhooks
Memory Writer
Store learnings that persist forever
Memory Reader
Recall context from any previous run
Connected Integrations
Slack
Get real-time alerts in your channels when your team finds something or needs input
Twilio
Send SMS, make calls, and reach customers on WhatsApp from any workflow
Get started
Hire Customer Support Team
From $39/mo
No credit card required. Connect your tools and let your new team get to work. Cancel anytime.
Free tier includes 1 team with 100 runs/month. No card needed.
FAQ
Common Questions
Yes -- in Executor mode, the team can send approved responses directly. Alex reviews and auto-approves responses that match high-confidence patterns. Unusual or complex tickets are escalated for human review.
The team detects sentiment in incoming tickets. High-emotion tickets are automatically flagged for human review. Jordan's responses are calibrated for empathy and de-escalation, but the team never sends an automated response to a genuinely upset customer.
Every response is logged with full context. You can review any response, correct it, and the team learns from the correction. Approval rates typically improve from ~70% in week 1 to ~90% by month 3.