Communication

TEAMS THAT TALK TO YOUR CUSTOMERS

Direct chat, outbound email, inbound enquiries, and a live chat widget. Your AI employees communicate across every channel — with permission controls you set.

Why Communication

Built for Real Work, Not Demos

Every capability is designed around how teams actually operate — continuous, collaborative, and accountable.

💬

Direct Chat

Talk to your teams in real-time through the dashboard. Give instructions, ask questions, review proposals.

📤

Outbound Communication

Teams send emails, follow-ups, and notifications to your customers. Every message reviewed before sending at Advisor level.

📥

Inbound Processing

Emails and messages routed to the right team automatically. Support tickets, sales enquiries, and booking requests handled 24/7.

💻

Live Chat Widget

Embed a chat widget on your website. Your Support team answers visitor questions in real-time, qualifies leads, and books meetings.

Unified channels

Every Channel, One Timeline

Email, live chat, WhatsApp, Slack, SMS — all conversations flow into a single, unified timeline per team.

💬

Dashboard Chat

Detailed review, instructions, approvals

Seconds
📧

Email

Async documents, formal communication

Minutes
💻

Live Chat Widget

Customer support, sales, real-time

Sub-3s
📱

WhatsApp

Quick approvals, alerts, SMB owners

Seconds
📢

Slack

Tech teams, agencies, threaded chats

Seconds
📲

SMS

Urgent alerts, simple approvals

Seconds
Support Team — Conversations
💻
Live Chat— Anonymous visitornow

"I ordered a skip for tomorrow..."

Active
📧
Email— sarah@corp.com1 hour ago

"We need to cancel our order"

Awaiting owner
📱
WhatsApp— +44 7700 900123yesterday

"Do you do grab hire in Croydon?"

Resolved
How it works

From Setup to Output in Minutes

A clear, repeatable process your team follows every time.

1

Message Arrives

Customer sends email, fills chat widget, or submits enquiry form.

2

Routed to Team

System identifies the right team based on content, existing conversations, and rules.

3

Team Processes

The assigned employee reads context, checks memory, and drafts a response.

4

Authority Check

At Advisor level, response goes to you for approval. At Executor level, it sends automatically.

5

Response Sent

Customer gets a thoughtful, contextual reply. Conversation logged in unified timeline.

Related features

Communication integrates deeply with other JUSTTEAMS capabilities. Explore what's connected.

Teams That Use Communication

Get started

Hire a Team with Communication

No credit card required. Pick a team, connect your tools, and let your new employees get to work. Cancel anytime.

Free tier includes 1 team with 100 runs/month. No credit card required.

Questions

Frequently Asked Questions

Dashboard chat, email (send and receive), live chat widget, WhatsApp (coming soon), Slack integration, and SMS. Each channel connects to the same unified conversation timeline.
Yes. At Advisor authority level, all outbound messages require your approval. You can promote trusted teams to Executor to send automatically within guardrails.
Add a small JavaScript snippet to your website. Your Support team answers visitor questions in real-time, qualifies leads, and hands off to Sales when appropriate. Works 24/7.